Colleagues,

Colleagues,

Throughout this pandemic, I have been encouraged and inspired by the commitment and resiliency of our employees. Thank you for all you are doing to keep yourselves and others safe and healthy. Here are some ways that we are working to support you and your families.

Thank you for everything you’re doing to support your colleagues, customers and communities as the COVID-19 pandemic continues. We wish all our colleagues who are ill a safe recovery.​

Today’s Do’s and Don’ts message starts with an important new information source designed to increase open, transparent communication around COVID-19 cases at Exelon.

Do take a look at a new page in SharePoint online providing information on COVID-19 cases at Exelon, including by operating company. This page also includes a rolling list of Exelon facilities where an employee or contractor with COVID-19 was on site in the last 14 days. This new page is accessible via Exelon network-enabled mobile devices and laptops. However, while it is included as a link on our Coronavirus Information Center, it isn’t posted there to better protect the privacy of the data. Remember we have a protocol in place to alert any employees who may have had close contact with affected individuals. We are all thinking about our affected colleagues and wishing them a quick recovery.

Old Masks are Good Masks (for Personal Use)

You may have seen recently the CDC is considering whether to recommend use of masks (surgical/N95 type) for use by the public. If you still have your circa-2009 Exelon-provided pandemic kit and one or more masks are in good condition, do feel free to use them for personal use. Good condition has been defined by CDC in this FAQ. A helpful resource to assist you with the safe donning and doffing of N95 masks has been provided by the CDC (CDC Mask Video).

Connecting Through Videoconferencing

Do use Skype for Business to organize and run Exelon virtual meetings to help us protect confidential and proprietary company information. Many of you have asked about collaboration tools used by our partners, such as Zoom, GoToMeeting, WebEx, etc. While it’s ok for you to join these sessions when hosted by external groups, don’t use these other collaboration tools to organize Exelon virtual conferences. Click here for more information.

Don't be Fooled

Do be aware of new, very real phishing attacks. You may get an email playing on COVID-19 fears about topics such as:

Masks Available!
Make Sure Your Insurance Covers COVID-19!
Get Your Government Check Faster!

Of course, they all will include a link you need to click or an attachment to open. Don't do it. Do send them to CISS with the "Report Phishing" button.

Keep Innovating, Even in Challenging Times

Have a safety idea for working through the COVID-19 pandemic? Do submit it to a new campaign on Reinvent.

Also, do be aware that the deadline for the Innovation Expo 2020 display contest has been extended by five weeks until May 15. Your colleagues already have submitted more than 60 ideas, so now you have some extra time to get yours in. To enter, visit the Reinvent site and enter your idea on your company’s Innovation Expo Employee Ideas Campaign.

Please rest assured that Exelon is doing all we can to keep you and your families, as well as our customers and communities, healthy and well during this difficult time. We encourage you to check the Exelon Coronavirus Information Center frequently for more important information and updates.

First up in today’s Dos and Don’ts message – Do focus on your wellness. These are extraordinary circumstances, and the work you are doing is critical to helping each other and our communities get through these trying times. If you’re feeling extra stressed, do check out our resources in the Exelon Coronavirus Information Center to support your mental, financial and physical wellness.

During this difficult time, where many are working from home, we are doing everything we can to support our employees in this transition. Our priorities remain the same -- for you to work as safely and efficiently as possible. Cyber-attacks have risen substantially since the onset of COVID-19 and threat actors are being more aggressive with their tactics. As employees of Exelon, we must all do our part to ensure we protect company data -- no matter where we work.

With that in mind, we would like to tell you some of the things we are doing to guarantee we are #PoweringThruTogether:

1. Updated External Email Banners: Corporate & Information Security Services (CISS) continues to focus on raising awareness and providing employees more tools to help reduce the threat of phishing attacks. In response to your feedback, we’ve collaborated with IT to automatically add labels to the body of all messages that originate from external sources, using a high visibility banner.
   
   Effective April 2, most external emails will now be marked with the following banner at the beginning of the message body. The banner is an alert that a message is originating outside of the Exelon network. This does not indicate that the message is malicious, rather, it cautions you to carefully review the email before clicking a link or opening any attachments.
   
   EXTERNAL EMAIL – Do not click links or open attachments from unknown senders or unexpected Email
   
   We know that our employees work with multiple external partners (BeeLine, Concur, Yammer, etc.) who have legitimate reasons to send regular messages to Exelon employees. These enterprise partner emails will be marked with the following banner at the beginning of the message body.
   
   External Email – This originated from an Exelon enterprise-wide business partner. Use appropriate caution if the Email appears unusual
   
   This banner should help you recognize these legitimate external messages. At the same time, although we regularly assess the security controls for our enterprise partners, we still rely on Exelon employees and contractors to stop, think and review anything unusual about these messages.
   
   Remember, when in doubt, click the Report Phishing button to send it to the SPAM Mailbox. Even with these additional efforts, phishing messages continue to be a top security risk and you should always be vigilant about a link or attachment sent from an external source.
   
   
2. Cyber Security Poster: To help remind you to practice phishing awareness, we created a poster with key information. We encourage you to print and post this in your work location or home office using the steps outlined or save it as your background image on your device. Click here to view, save and download the poster.
   
   
3. Printing at Home: To print at home, please follow the instructions in the center column of the Exelon Now homepage to properly connect your home printer to your Exelon device. While printing at home is allowed, it's your responsibility to ensure documents are securely stored and disposed of properly and to be mindful of confidentiality concerns. Please don't forward documents to a personal email or device. Home printing is only available when using Citrix or when disconnected from the Exelon network/VPN. 

Colleagues, I want to let you know that we now have at least one confirmed case of COVID-19 among our employees. I know we all will be thinking about our colleague and wishing them a quick recovery. This news is not unexpected, and we will have more in the future given the rapid spread of the virus in the states where we operate. I cannot emphasize enough how imperative it is to stay home if you feel ill – if you come to work sick, you put your colleagues and anyone you come into contact with at risk, as well as contributing to the spread of the virus. In addition, it is very important that you call the Exelon Absence Management System at 1-877-7EXELON (1-877-739-3566) and contact your supervisor to report an illness-related absence. I understand that knowing we have a confirmed case within Exelon may cause you some concern. Please be assured that the health and safety of our employees and contractors, and limiting the spread of the virus, are our utmost priorities, and we have strict protocols in place to address each case as it occurs. First and foremost, you should know that any individual who has come in close contact with the affected person already has been contacted by OHS, according to our established protocol, and is working with OHS on next steps. Their leaders also are aware of the situation, and everyone at the affected location will receive an email notification. We will continue to follow this protocol as new cases are confirmed – those who need to know because they came into close contact with affected individuals will be notified immediately. If you haven’t been notified, it means our investigation did not indicate you were in close contact with the affected individual. In any event, if your reporting location has a confirmed case, you will receive an email notification for awareness. Cleaning services also have been increased to include disinfecting and thorough cleaning of common areas in each of our buildings. In addition, we are performing an additional deep cleaning of all areas that have potentially been exposed. We are committed to communicating with you as frequently and transparently as possible as the situation evolves, while protecting the privacy of affected employees and contractors. No doubt, this is a difficult time. Thank you for not coming to work if you feel sick. And thank you for everything you’re doing for your colleagues and customers — we will get through this together. Stay well, Amy If you are having difficulty managing your stress or anxiety during these difficult times, Optum Live and Work Well is there for you. Confidential counseling services are available to you 24/7 at liveandworkwell.com (access code: Exelon) or 1-866-872-1666. There’s no cost to call and Exelon pays for up to six sessions. Use of the benefit is confidential.