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BSC Communications


Recent posts by BSC Communications

2 min read

Tips for Printing at Home and Avoiding Phishing Traps

By BSC Communications on 3/30/20 7:00 AM

During this difficult time, where many are working from home, we are doing everything we can to support our employees in this transition. Our priorities remain the same -- for you to work as safely and efficiently as possible. Cyber-attacks have risen substantially since the onset of COVID-19 and threat actors are being more aggressive with their tactics. As employees of Exelon, we must all do our part to ensure we protect company data -- no matter where we work.

With that in mind, we would like to tell you some of the things we are doing to guarantee we are #PoweringThruTogether:

  1. Updated External Email Banners: Corporate & Information Security Services (CISS) continues to focus on raising awareness and providing employees more tools to help reduce the threat of phishing attacks. In response to your feedback, we’ve collaborated with IT to automatically add labels to the body of all messages that originate from external sources, using a high visibility banner.

    Effective April 2, most external emails will now be marked with the following banner at the beginning of the message body. The banner is an alert that a message is originating outside of the Exelon network. This does not indicate that the message is malicious, rather, it cautions you to carefully review the email before clicking a link or opening any attachments.

    EXTERNAL EMAIL – Do not click links or open attachments from unknown senders or unexpected Email

    We know that our employees work with multiple external partners (BeeLine, Concur, Yammer, etc.) who have legitimate reasons to send regular messages to Exelon employees. These enterprise partner emails will be marked with the following banner at the beginning of the message body.

    External Email – This originated from an Exelon enterprise-wide business partner. Use appropriate caution if the Email appears unusual

    This banner should help you recognize these legitimate external messages. At the same time, although we regularly assess the security controls for our enterprise partners, we still rely on Exelon employees and contractors to stop, think and review anything unusual about these messages.

    Remember, when in doubt, click the Report Phishing button to send it to the SPAM Mailbox. Even with these additional efforts, phishing messages continue to be a top security risk and you should always be vigilant about a link or attachment sent from an external source.

  2. Cyber Security Poster: To help remind you to practice phishing awareness, we created a poster with key information. We encourage you to print and post this in your work location or home office using the steps outlined or save it as your background image on your device. Click here to view, save and download the poster.

  3. Printing at Home: To print at home, please follow the instructions in the center column of the Exelon Now homepage to properly connect your home printer to your Exelon device. While printing at home is allowed, it's your responsibility to ensure documents are securely stored and disposed of properly and to be mindful of confidentiality concerns. Please don't forward documents to a personal email or device. Home printing is only available when using Citrix or when disconnected from the Exelon network/VPN. 
Topics: BSC
2 min read

Sharing our Protocol for Confirmed Cases of COVID-19 at Exelon

By BSC Communications on 3/21/20 2:32 PM

Colleagues,

I want to let you know that we now have at least one confirmed case of COVID-19 among our employees. I know we all will be thinking about our colleague and wishing them a quick recovery. This news is not unexpected, and we will have more in the future given the rapid spread of the virus in the states where we operate.

I cannot emphasize enough how imperative it is to stay home if you feel ill – if you come to work sick, you put your colleagues and anyone you come into contact with at risk, as well as contributing to the spread of the virus. In addition, it is very important that you call the Exelon Absence Management System at 1-877-7EXELON (1-877-739-3566) and contact your supervisor to report an illness-related absence.

I understand that knowing we have a confirmed case within Exelon may cause you some concern. Please be assured that the health and safety of our employees and contractors, and limiting the spread of the virus, are our utmost priorities, and we have strict protocols in place to address each case as it occurs.

First and foremost, you should know that any individual who has come in close contact with the affected person already has been contacted by OHS, according to our established protocol, and is working with OHS on next steps. Their leaders also are aware of the situation, and everyone at the affected location will receive an email notification.

We will continue to follow this protocol as new cases are confirmed – those who need to know because they came into close contact with affected individuals will be notified immediately. If you haven’t been notified, it means our investigation did not indicate you were in close contact with the affected individual. In any event, if your reporting location has a confirmed case, you will receive an email notification for awareness.

Cleaning services also have been increased to include disinfecting and thorough cleaning of common areas in each of our buildings. In addition, we are performing an additional deep cleaning of all areas that have potentially been exposed.

We are committed to communicating with you as frequently and transparently as possible as the situation evolves, while protecting the privacy of affected employees and contractors.

No doubt, this is a difficult time. Thank you for not coming to work if you feel sick. And thank you for everything you’re doing for your colleagues and customers — we will get through this together.

Stay well,

Amy

If you are having difficulty managing your stress or anxiety during these difficult times, Optum Live and Work Well is there for you. Confidential counseling services are available to you 24/7 at liveandworkwell.com (access code: Exelon) or 1-866-872-1666. There’s no cost to call and Exelon pays for up to six sessions. Use of the benefit is confidential.
Topics: BSC Executive
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