COVID-19 Info Center

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PHI's Coronavirus Information Center

Contact Information

  • Phone: 1-877-7EXELON

Submit All-Hands Question

Call the COVID line (all non-Nuclear employees – 800-558-0039 and Nuclear employees – 815-458-7890) immediately if you or someone you reside with or have been in close contact with has tested positive for COVID-19. Do not report to the workplace.


Your safety and health is important to us. Please refer to the information below for how we are helping protect our employees, contractors and customers. If you have a PHI-specific question that isn’t covered here, please reach out to your supervisor for additional guidance.

You can also visit the COVID-19 channel on the PHISource app for past employees messages, updates from leaders, tips for working remotely, and more. See the step-by-step instructions on how to access the app from your phone or laptop.

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Responsible Re-entry

For PHI Responsible Re-entry updates and information, visit our information site.

Back to PHI Re-entry Site

 

Latest PHI News

Safety

  • For questions related to vaccines, visit the Vax Scene page.

  • In order to protect the health and safety of employees, contractors, customers, and the public, employees and contractors should self-screen prior to reporting to a worksite. This includes taking your temperature and monitoring your health throughout the workday. Learn more.

  • Anyone entering a PHI Control Center area must go through screening, including having their temperature taken and responding to a series of questions. If an individual’s temperature is 100ºF or higher and/or there are concerns with their responses to the questions, they will be instructed to return home and contact their supervisor and Exelon’s Absence Management System, ACTEC (1-877-7EXELON).

  • We want to remind everyone of the importance of social distancing. For employees that are currently reporting to our facilities daily or periodically, we ask that you make every effort to remain in your assigned work areas and reduce any unnecessary travel or wandering through buildings to socialize or for other purposes. Review the safety reminder.

  • If you need to temporarily visit an office to pick up or access personal or work items, use this checklist to help ensure your safety and the safety of those still reporting to our facilities on a regular basis. 

  • With a shift in daily routines due to COVID-19 closures, we must keep the safety of employees and the public at the forefront of everything we do. As employees continue to perform work in the field, it's important to take enhanced safety measures. Review the enhanced worksite safety recommendations before reporting for work in the field. 

  • The CDC is recommending frequent hand washing and using hand sanitizer. But what about cleaning your work area and vehicle? Many common household cleaning products can kill COVID-19, but only if you use them properly. Learn how to clean your workspace and your vehicle to help protect yourself from COVID-19. 

Personal Protective Equipment (PPE)

  • While reporting to a work location, it is mandatory to wear a company-provided face covering indoors and outdoors. This includes situations where an employee interfaces with the public and enter customer premises/commercial buildings. Additional PPE may be required by state or local jurisdictions or customers. Exceptions to wearing a face covering include the following (unless local jurisdictions or customers require - see additional details on local requirements in the utility sections of this page):

    • Working alone in a space or work site where others cannot freely enter unnoticed

    • When outdoors and able to maintain 6-foot distance from others

    • Working in a cubical with no one within 6 feet or full-length (minimum of 6 feet above breathing height) partitions installed

    • When alone in a vehicle

    • Working alone outdoors, in right of ways, switching, inspecting in remote areas where virtually no chance of interacting with others

    • In a bucket by yourself and 6 feet away from others

    • When eating and drinking; must maintain 6-foot social distancing and follow other seating requirements applicable to their location (face forward, etc.)

    • Specific situations approved by OHS

    • Fully vaccinated (full vaccine + 14 days) with vaccination status verification by OHS or designees and a company-provided and approved visible marker (It's Time sticker) is worn (unless in an area of high or substantial transmission as identified by the CDC)

  • Remember, masks are effective pandemic PPE when worn covering both the nose and mouth. Options include:

    • N95 mask

    • KN95 mask

    • Surgical mask

    • FR rated category 2 or higher face coverings approved by OHS for COVID-19 protection, not to be worn in office buildings or in vehicles with others

  • FR face covering are required in the following situations:

    • Indoors on jobs that require FR. Examples include, but are and not limited to:

      • Performing work that requires FR because of electrical flash exposure (e.g. testing of meters)

      • In vaults

      • In manholes

  • Note: PPE requirements for the task that you are performing supersedes pandemic PPE, for example wearing a Balaclava underneath an arc rated face shield or wearing an N95 mask for lead work.

  • If you are using a respirator mask while performing work, review the materials below for tips on how to properly put it on, take it off and maintain it.

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  • Some of the cleaning products you will see are typically used in the health care field, but precautions need to be taken for those with sensitive skin when using these products. Review the safety alert. 

Travel

  • Travel between PHI regions should be limited to essential meetings. Please contact your executive leadership for approval on travel deemed essential.

  • If stay-at-home orders are re-issued in the future, employees should carry their company ID and the company travel letter (letter updated in November 2020). If stopped, follow all law enforcement directions. It is recommended that you print the letter in color.

  • It is important to note that PHI personnel and our contractors are still considered essential service providers and may travel freely through our jurisdictions to perform our work. Unless you have been informed otherwise by your supervisor, please continue to report to your work location. Please view state specific travel details below as well.

Meetings

  • Leaders should limit large business gatherings (such as meetings, social events or trainings) and are strongly encouraged to use remote meeting tools or postpone the event. 

  • If you are hosting a meeting at a PHI office location review these guidelines for infrequent meetings.

  • Employees may receive requests to attend external meetings or community events for business functions. The organizers of these functions are responsible for compliance with any applicable jurisdictional requirements. Nevertheless, the health and safety of our colleagues is paramount. Current local COVID-19 impacts should be taken into account prior to attending functions. Please review the guidance for attending such activities.

  • All in-person volunteer events are canceled until further notice. We encourage employees to participate in our virtual-volunteer opportunities which can be recorded as Independent Volunteering.

Operations

  • It is important to note that day-to-day operations will continue across PHI, and our facilities will remain open. Your supervisor should provide guidance on remote work plans for you and your team. 

  • For our employees whose roles require them to be in the field and onsite to manage ongoing operations, we know you may have additional challenges and questions. We thank you for your commitment to our reliable operations and our customers and appreciate the work you do every day in a number of challenging conditions. We will continue to work on ways to provide you with the support you may need.

  • It is important for all employees to be prepared to fill their second roles if activated. While some employees are currently performing their day-to-day work at home, if their second role is activated for a storm or other emergency situation, employees may be required to report to a building location. Although you may have a work from home policy in place if you are asked to perform your second role, fulfilling that will take priority. To find out what your second role is, click here (note: you must be on the Exelon network to access this link). 

Facilities

  • Additional precautionary measures are being taken at OCCs, Gas Control Centers, TSOs and 24-hour call centers given the critical nature of activities performed at these facilities.

    • No facility tours are allowed, and no visitors are allowed unless the visitor requires access to the facility to complete a required activity. Similarly, no in-person meetings involving visitors may be held on site – for these meetings, use video/audio conference calls or meet at a location off-site.

    • Employees at these facilities should wipe down their workstations at the start and end of their shifts.

  • As part of our effort to help prevent the spread of the coronavirus and in support of ongoing commitment to the safety of our customers, communities, employees and contractors, we have decided to temporarily close our walk-in bill payment centers. These locations will be closed until further notice, and we would ask our customers to utilize our many existing self-serve payment options. 

  • While our PHI facilities remain open for critical employees and their job functions, PHI Security is taking extra measures to ensure the safety of all our employees during this time. Based on the current climate for social distancing and to improve the overall security of our sites, all facility access points with badge readers will require an authorized swipe before a door will unlock and permit entry. View the security alert for additional details and reminders.

  • PHI implemented enhanced cleaning protocols at all service centers and facilities in response to COVID-19. These enhanced cleaning protocols will continue each week at facilities and employees should wait 30-40 minutes after each cleaning before entering the building. The facility and service center cleaning schedule is available in the Safety Source and on the PHISource app. 

    • Enhanced facility cleaning processes include spraying disinfectant on all surfaces. This disinfectant may contact personal dishes on your workstation. If you have personal dishes or other items used for food or liquid consumption on your desk or another open area, be sure to thoroughly wash them prior to use with general soap and water.

Time Entry

  • Employees with City of Wilmington work locations who are now working remotely out of the city can report this on their timesheet. See an example here

Customer and Community Support

  • We are working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options. Customers who may be challenged in paying their bill should contact Customer Care.

  • We provided more than $1 million in to local relief agencies

Atlantic City Electric

 

For employees in New Jersey:

  • All employees who report to a work location and do not have an "It's Time" sticker are required to wear only company-provided COVID-19 face protection. Those with an “It’s Time” sticker may still be required to wear a company-provided COVID-19 face protection based on the level of transmission in the local area, per the CDC guidelines. View the weekly safety bulletin and facility signage for the current expectation at each building.

  • Employees are expected to wear company provided face coverings from the time they arrive at work to the time they leave and when entering a customer premise. They are to be worn in buildings when in any common area, including hallways, and can be removed if you are by yourself in an office or cubicle.

  • Face coverings shall be used unless FR face protection is required or deemed prudent when working in an environment where FR clothing is required. FR face protection includes: FR cloth mask, Balaclava, Nomex hood or neck gaiters, for instance.

  • In cases where mask use interferes with safely performing an activity, remove the mask at the point in the activity where the mask interferes at the discretion of the person in charge.

Delmarva Power

General:

  • All employees who report to a work location and do not have an "It's Time" sticker are required to wear only company-provided COVID-19 face protection. Those with an “It’s Time” sticker may still be required to wear a company-provided COVID-19 face protection based on the level of transmission in the local area, per the CDC guidelines. View the weekly safety bulletin and facility signage for the current expectation at each building.

  • Employees are expected to wear company provided face coverings from the time they arrive at work to the time they leave and when entering a customer premise. They are to be worn in buildings when in any common area, including hallways, and can be removed if you are by yourself in an office or cubicle.

  • Face coverings shall be used unless FR face protection is required or deemed prudent when working in an environment where FR clothing is required. FR face protection includes: FR cloth mask, Balaclava, Nomex hood or neck gaiters, for instance.

  • In cases where mask use interferes with safely performing an activity, remove the mask at the point in the activity where the mask interferes at the discretion of the person in charge.

Delaware:

  •  There are no specific Delaware notices at this time.

Maryland

  • There are no specific Maryland notices at this time.

 

Pepco

General

  • All employees who report to a work location and do not have an "It's Time" sticker are required to wear only company-provided COVID-19 face protection. Those with an “It’s Time” sticker may still be required to wear a company-provided COVID-19 face protection based on the level of transmission in the local area, per the CDC guidelines. View the weekly safety bulletin and facility signage for the current expectation at each building.

  • Employees are expected to wear company provided face coverings from the time they arrive at work to the time they leave and when entering a customer premise. They are to be worn in buildings when in any common area, including hallways, and can be removed if you are by yourself in an office or cubicle.

  • Face coverings shall be used unless FR face protection is required or deemed prudent when working in an environment where FR clothing is required. FR face protection includes: FR cloth mask, Balaclava, Nomex hood or neck gaiters, for instance.

  • In cases where mask use interferes with safely performing an activity, remove the mask at the point in the activity where the mask interferes at the discretion of the person in charge.

District of Columbia

  • Masks are required indoors in DC for all individuals, even if fully vaccinated.

Maryland

  • Masks are required indoors in Montgomery County and Prince George's County MD for all individuals, even if fully vaccinated.

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Optum Live & Work Well is here for you.

Confidential counseling services are available 24/7.

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The use of this benefit is confidential.