COVID-19 Info Center

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PECO's Coronavirus Information Center

Call the COVID line (all non-Nuclear employees – 800-558-0039 and Nuclear employees – 815-458-7890) immediately if you or someone you reside with or have been in close contact with has tested positive for COVID-19. Do not report to the workplace.

 

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Responsible Re-entry

For PECO Responsible Re-entry updates and information, visit our information site.

Back to PECO Re-entry Site

 

Changed Your Mind About Getting Vaccinated?

Let us know! As the company works to acquire vaccines for employees whenever possible, it’s critical we have the correct data on who wants to be inoculated against COVID-19.

If you said you weren’t going to get the vaccine or were going to wait, but now want to get it as soon as possible, you need to change your survey response.

In addition, if you’ve already received the vaccine (either dose), please let us know. This information will not be used on an individual basis, but just to assess the overall vaccination level of our employee population.

You also can update your survey response or report your vaccination by calling the HR Service Center at 1-877-7EXELON (1-877-739-3566). Visit the Vax Scene website for more information.

 

 
 
 

Contact Info

1-877-7EXELON

Virtual Town Hall Recordings

For replays of the monthly virtual dialogues with PECO leadership, please click below:


 

2021 Q&A

For updated FAQs please visit: https://content.exeloncorp.com/faq

 

2020 Q&A

 

Benefits FAQs

 

Building FAQs

 

Cleaning FAQs

 

Communications FAQs

 

Contractors FAQs

 

Customer FAQs

  • July 23, 2020 Is PECO doing anything different to scale-up digital channels to communicate with customer and businesses (leveraging real time lessons)?

    As part of PECO’s commitment to innovation, we continue to develop ways for customers to do business with us. We know many of our customers want to interact with PECO in a digital way. In light of COVID-19, we’re relying on our digital channels more than ever.

    • Launched peco.com/coronavirus to provide customers ongoing updates about our business during the pandemic.
    • More than 900,000 customers who have provided their email address have received COVID-19 policy updates in their inbox.
    • More than 200,000 residential, low income and small business customers have received information about customer relief programs via email.
    • Thousands of customers who pay their bill at the Customer Solution Center notified of its closure through PECO Alerts.

    The digital team continues to enhance our online tools to provide customers a smooth online experience

    • Since December, customers enrolled in outage alerts now receive initial outage notifications when they lose power. The alerts let them know that we have their outage and follow up with an ETR. This has improved customer confidence in PECO and reduced outage calls.
    • New and existing customers can start, stop or move their service using our enhanced online tool at peco.com/moving. Launched in late 2019, this simple and secure online tool is increasing the number of customers transacting with us online.
    • In June, we launched peco.com/bill relief. This gives customers the ability to set up payment arrangements online. We continue to enhance this tool to offer customers new COVID payment options as they are available.
    • We continue making enhancements to improve the My Account experience. This includes the release of a new My Account dashboard to customers in June. A more streamlined My Account registration process will roll out later this year.
    • By the end of 2020, customers seeking due date extensions will be able to complete enroll online. Currently, this is only available via IVR or speaking to a representative.

    We also support ongoing updates to the PECO mobile app. Rated by more than 27,000 customers, the app averages 4.5/5 stars on the App Store and Google Play. The app allows users to easily pay their bill, report their outage anytime and anyplace.

  • July 23, 2020 When are we planning to end the payment moratorium?

    Following the Governor’s Disaster Emergency order, the PA Public Utility Commission (PUC) issued an Emergency Order prohibiting all utility service terminations during the “Disaster emergency.” The PUC Order states that the moratorium would apply until the Disaster Emergency ends or unless the PUC determines otherwise. It is, therefore, the PUC, which has the authority to determine how long the moratorium will remain in effect, not PECO. Customers are still required to pay their bills during the moratorium and utilities will be able to collect those payments – and terminate for non-payment – once the moratorium is lifted.
    PECO continues to work with other PA utilities through the Energy Association of Pennsylvania (EAP) to stay aligned across the industry and provide the utility point of view on this issue.

  • May 8, 2020 How can employees, help customers facing hardship pay their bills?

    There are several programs available to employees who wish to assist our customers including:
    - The Matching Energy Assistance Fund (MEAF) is an energy assistance program that enables us to assist low-income, residential customers in our service territory with bill payment. This program is funded by voluntary contributions and are matched dollar for dollar by PECO for up to $1,000 in total assistance for those who qualify. https://www.peco.com/MyAccount/CustomerSupport/Pages/MEAFOV.aspx
    - With the PECO Gift of Energy, you can make a payment towards a friend or family member’s energy bill. Your PECO Gift of Energy will appear on a future bill as a credit to the recipient's PECO electric or natural gas account. You will receive a payment confirmation, and certificate of payment that you can give to that certain friend or loved one or you may remain anonymous. You can give any amount to any PECO customer you choose. https://www.peco.com/MyAccount/CustomerSupport/Pages/HelpingOthers.aspx
    Other programs that are available to our customers who qualify include:
    - Customer Assistance Program (CAP): This program provides a credit based on household income and energy use. https://www.peco.com/MyAccount/CustomerSupport/Pages/CAPRate.aspx
    - Low-income Home Energy Assistance Program (LIHEAP): A federal grant program to help low-income customers manage their energy costs and ensure service during the heating season. https://www.peco.com/MyAccount/CustomerSupport/Pages/LIHEAP.aspx
    - Customer Assistance and Referral Evaluation Services (CARES): A referral and information service designed to assist customers who have special needs or extenuating circumstances that prevent the payment of their utility bill. https://www.peco.com/MyAccount/CustomerSupport/Pages/CARESServices.aspx
    - Customers having difficulty paying their bills may also qualify for a payment arrangement.

  • April 17, 2020 Will some form of LIHEAP grant will become available for our customers once the waiver period is up and they are required to pay the balance of their bill.

    The Department of Human Services (DHS) administers the Low Income Home Energy Assistance Program (LIHEAP) in Pennsylvania. Since the program closed on April 10th, they have been working with low income advocates, the PUC, the utilities and other parties to establish a special summer program to assist low income customers effected during this trying time. Details of the program are still being evaluated but a decision is expected soon. PECO continues our support of LIHEAP assistance and will help our customers to leverage this funding as it becomes available.

  • March 27, 2020 Are services still being disconnected if property is an obvious theft of service and unsafe?

    Currently the team is focusing more on how to mitigate the theft and make the site safe for the public. If everything has been tried and  the only way to make it safe for the customers/ public is to terminate the service, than the team will terminate the service as the last resort. 

  • March 20, 2020 What we are doing for our customers?

    To offer continued assistance to residential and commercial customers impacted by the COVID-19 pandemic, PECO is extending its support policies, which include suspending service disconnections, waiving new late fees, and reconnecting customers who were previously disconnected, through at least June 1.

 

Documentation FAQs

 

Exposure FAQs

 

Facilities FAQs

 

Fitness for Duty FAQs

  • March 27, 2020 Will random drug testing continue? And if so is there a better way to mobilize the testing centers instead of reporting to 23rd St?

    Fitness for Duty compliance continues in accordance with our Drug and Alcohol policies. Employees are directed to testing centers based on their work location and proximity to where testing is being conducted for various employees. We are using the testing areas that we have setup in Berwyn, Warminster and the MOB.  We are also using the RV, where applicable.  When we are doing testing, it is usually only the collector and those person(s) scheduled for testing who are in those areas. Employees are being scheduled to allow for social distancing in the event they have to wait for a period of time for their collection.

 

Finance FAQs

 

Future FAQs

 

Goals FAQs

 

Government FAQs

  • June 12, 2020 What guidelines are being used to enforce COVID-19 rules now that PA HR836 has passed?

    The legal impact of PA House Resolution 836 (The General Assembly’s resolution terminating Governor Tom Wolf’s March 6, 2020, Proclamation of Disaster Emergency) is unclear at this time, and Governor Wolf has already announced his intention to challenge this Resolution in Pennsylvania’s courts. The Wolf Administration had previously designated electric and gas utilities as “life-sustaining businesses” exempt from most of the impacts of business closure orders, subject to workplace safety protocols established consistent with federal Centers for Disease Control (CDC) guidelines and the PA Department of Health. PECO monitors all changes to federal, state and local COVID-related regulations on a daily basis and implements operational changes in accordance with medical, legal, and regulatory authority as appropriate.

  • April 3, 2020 What is the status of getting exemptions or extensions on regulatory requirements under OSHA, PUC and PHMSA

    Exelon has been working with Edison Electric Institute (EEI), who on behalf of the utility industry, would pursue regulatory relief from requirements of the OSHA respiratory protection standard. On April 3, OSHA issued Enforcement Guidance for Respiratory Protection and the N95 Shortage Due to the Coronavirus Disease 2019 (COVID-19) Pandemic. In that guidance, OSHA recognizes the global N95 mask shortage and permits the use of non-NIOSH approved masks, but does not relieve companies from obligations to fit test or medically clear employees who are wearing masks in “required use” situations. Exelon will continue to work with EEI and monitor other industry activities impacting the requirements of the OSHA respiratory protection standard.

    PUC
    We are currently compiling an Inventory of COVID-19 Impacts on various areas of our business for which we may need regulatory waivers or exemptions. These areas include various customer-facing issues, potential impact on cost-recovery, and potential impact on operational issues. We are coordinating this inventory, as well as our approach, with other electric and gas companies through the Energy Association of Pennsylvania (EAP). PECO has not yet formally requested any waivers or exemptions, but we expect to do so in the coming weeks. We also will coordinate joint filings, through EAP, as possible for issues that apply across the industries.

    PHMSA
    Effective March 20, 2020, PHMSA issued a Notice of Stay of Enforcement and Notice of Enforcement Discretion of Operators affected by the COVID-19 outbreak. The notice advised that PHMSA does not intend to take any enforcement action regarding Operator Qualification (OQ) and Control Room Management (CRM) requirements and will consider exercising its enforcement discretion regarding Part 199 Drug & Alcohol Testing requirements. In addition to these three areas, PHMSA understands there may be other regulatory requirements under the Federal pipeline safety laws that pose compliance challenges for operators during this National Emergency. Per the Notice, operators who determine that they cannot comply with the regulations as a result of COVID-19 should promptly notify PHMSA and their State Regulator. PECO has assessed our current compliance status and verified we are able to maintain adherence to regulatory code requirements at this time. However, since this is an evolving situation, PECO Gas Operations is continuously monitoring our ability to maintain compliance and when necessary will promptly report in accordance with the Notice. Regardless of the Notice, PECO remains fully responsible for the safety and reliability of our system, including the ability to respond safely to all emergencies.

  • March 27, 2020 What is PECO or Exelon doing to pressure state and federal officials (the President) to follow the guidance of public health officials on continuing lockdowns?

    PECO has been in close contact with our federal, state and local elected officials to ensure them that the company is taking all appropriate steps to maintain life-sustaining utility service while adopting enhanced measures to ensure the safety of our employees and customers. PECO has consistently communicated to all parties the importance of following guidance from experts such as the Centers for Disease Control (CDC) to protect public health. We are also working with policymakers to ensure that the needs of our customers and employees are met during this critical time. The latest stimulus bill passed by Congress includes an addition $900 million in funding for LIHEAP and a loan and grant program through the Small Business Administration for small businesses and nonprofits to meet payroll and pay their rent and utility bills. On the employee front, we are working with the Department of Homeland Security, the Cybersecurity and Infrastructure Security Agency, and the Department of Energy to ensure that utility workers are designated as essential critical infrastructure workers to allow work to continue to maintain the electric grid and the natural gas system.

 

Hiring FAQs

 

Information FAQs

 

IT FAQs

 

Layoffs FAQs

 

Limerick FAQs

  • April 3, 2020 Limerick, can the refueling wait until the fall; were items removed to shorten the outage and number of contractors

    Refueling the plant is necessary to power critical infrastructure, including hospitals and emergency services now and well into the summer when demand peaks. Exelon took additional steps to reduce the number of outage contractors needed and get the required workers in and out of the area sooner. These changes will further minimize the potential for spreading the virus and impacting local health facilities. As part of this plan, Exelon mobilized the employees already on site sooner, removed Unit 1 from service ahead of schedule, and rescheduled all non-essential work until after the pandemic passes. This schedule change and outage scope reduction will result in several hundred fewer contractors travelling to the area and will get the workers already here on their way home sooner

    Exelon is working around the clock to make these changes and is confident this will further enhance their ability to protect their workers and host communities in the coming weeks. These enhancements build on Exelon’s already comprehensive safety precautions.

  • April 3, 2020 One of the criticism of the Limerick Refueling is that Exelon has not been transparent/cooperative with officials. Does this hurt PECO’s reputation?

    Since the events of last week, Exelon has continued to work with officials, community and the press to ensure they have a good understanding of the critical work they are performing at Limerick, the importance of this operational shutdown, and important safety actions they’re taking during pandemic. In general, all of these stakeholders understand that Exelon Generation’s Limerick facility and PECO are two separate operating companies.

 

OHS FAQs

 

Pay FAQs

 

Positive Test FAQs

 

Quarantine FAQs

  • June 19, 2020 Do you see in the near future the 14 day quarantine being lifted for international travel?

    All employees are strongly encouraged to avoid places where large numbers of people gather, including airports, airplanes, trains and other forms of mass transit.
    International business travel is prohibited, and non-essential U.S. business commercial air travel also is prohibited.

    This includes travel to attend or speak at external conferences, attend internal meetings or cross-OpCo meetings, team meetings, etc. Please use remote meeting tools instead.

    If you can accomplish your meeting over the phone, videoconference or Skype, then travel is considered non-essential. Please work with your supervisor and OpCo leadership to determine which travel may be considered essential for your department or OpCo.

    The CDC has recommended against any international travel and is currently requiring a quarantine period for those who do so. If you choose to travel outside the U.S. for pleasure, you are subject to quarantine upon your return for up to 14 days, and quarantine pay will not be provided for personal travel to international destinations. Employees who are unable to perform their duties because they are quarantined due to personal travel will be required to use personal time during the quarantine period.

    If you choose to travel internationally, do be sure to notify your supervisor and Exelon’s Travel Safely before you go.

    Hosting foreign visitors at our offices/locations from these countries also is prohibited at this time.

  • March 27, 2020 Why were dispatchers brought back to work before the 14 day quarantine was over?

    OHS is following CDC guidelines including direct conversations with all impacted employees regarding their current health symptoms and review of test results in determining employee return to work dates. 14-day quarantine is a recommended guideline but some employees may need fewer and some may require additional.

 

Return to Work FAQs

 

Safety FAQs

 

Screening FAQs

 

Security FAQs

  • April 3, 2020 In regards to phishing emails, an increasing number of hackers are using domain spoofing to send spams from legit domains. Do we have protections against that?

    Yes. Our email cyber security defensive tools perform a number of checks on the validity of external sending domains and block messages based on certain parameters. We also have intelligence collection and monitoring processes in place to detect malicious domains and block threats as they emerge. While our appliances block nearly 30 million messages a month, malicious emails do make it into employee inboxes. CISS encourages our users to always exercise caution with any email. If you are not expecting a message from a sender, then use some type of secondary verification (phone call, new email, etc) to verify the message’s legitimacy. Use the Report Phishing when you receive a suspicious message.

  • March 20, 2020 Will security personnel increase if this goes on for an extended period of time? Will they begin accompanying crews & responders?

    This is a safe service alternative to violating SY-AC-POL8-018 : PECO has the Personnel Security Protection Program OP-PE-P413002 active and available to protect our personnel. This program utilizes trained professionals to provide armed protection where warranted in areas defined as Security Awareness Areas and other areas as deemed appropriate by PECO Management. The Security personnel across the Exelon enterprise is in contact with Law Enforcement partners and monitoring all available sources for any sign of safety and/or security issues within the territories we serve. We are committed to providing our personnel with safe work environments by protecting them from physical threats. 

 

Sequestration FAQs

 

Signage FAQs

 

Storm FAQs

 

Substation FAQs

 

Supplies FAQs

 

Symptoms FAQs

 

Teams FAQs

 

Testing FAQs

 

Time FAQs

 

Training FAQs

  • May 15, 2020 What about employees that need to train for critical jobs such as Gas Control?

    Gas recognizes the critical nature of this position and has a sawtooth philosophy currently in place. Gas Control has 2 new employees and currently are going through the new Gas SCADA training with the manufacturer and are currently enrolled in virtual GTI programs for Gas Control. The employees are currently engaged in reviewing the relevant procedures for Gas Control. The current pandemic situation has severely limited the options and we continue to work through options while ensuring the safety of the control room employees and the gas system.

  • May 15, 2020 Will there be a buffer to allow the apprentices to practice before we jump back into taking the hands on test.

    For Aerial lines all hands on training is complete until November 2020, at which time the plan is to have skills training scheduled. We also plan is to allow apprentices an opportunity to practice with the CADRE’s before taking the hands on test.

    For Gas, we are currently working with Training and the plan is to pull in SDM’s, A & B mechanics to ensure we get the training and testing back on track. We also plan to ensure that the Cadre’s and/or planning foremen can provide the necessary help prior to them being tested.

  • May 8, 2020 What is the plan for the progression for the apprentices ?

    Progression testing is being handled on a case by case basis by training, PECO management and local 614 leadership to determine if it can be done safely. If your progression testing has been canceled and you would like to complete it, please reach out to your Supervisor to arrange a review of your specific case.

  • April 3, 2020 T&S New hires do not have computers. How are we going to keep up with training?

    Consistent with the other PECO groups, progression training for all T&S employees has been temporarily suspended. Any required compliance training will continue, and as necessary temporary loaner laptops will be provided for those who need them to complete this training. It should be noted that for the new maintenance hires, their compliance training is not due until this July.

 

Vehicle FAQs

 

Volunteer FAQs

  • April 17, 2020 Would PECO be interested in setting up a graduation style event for employees kids who were supposed to walk for their High School and College graduation?

    Unfortunately, “graduation style event” is something we are unable to organize in the foreseeable future, due to the expected limitation of gathering in groups.

  • April 3, 2020 Has the Exelon Foundation considered advancing the Distribution Cycle/Date for the Dollars for Doers and Matching Gifts donations to the not for profits

    Currently we batch DFD and MG bi-monthly. For example, on April 30 we’ll have CyberGrants begin the payment process for all approved DFD and MG from March 1 – April 30. CyberGrants will cross-check our approvals and send us an invoice, usually within 3-4 days. We then work with Exelon Investments to raise the money from the Foundation holdings – this can take 2-3 weeks. Then the check is sent from the Foundation to CyberGrants and they either cut/mail checks to the nonprofits or send electronic payments if the charities are set up for them. For this April 30 batch, payments will reach charities in June. While we may be able to move the above process to monthly, we can’t shorten the 3-4 weeks it takes to process payment. However, it is enormously helpful if the charity is set up for ACH (electronic payment) with CyberGrants – the money will go out faster and be sure to reach the nonprofit.

  • March 20, 2020 We cannot volunteer in the community. How can we support non-profits in need when they are short-handed?

    To support communities affected by the spread of the coronavirus, PECO will contribute a total of $500,000 to United Way of Greater Philadelphia and Southern New Jersey's PHL COVID-19 Fund, as well as other non-profit and community organizations to support their efforts to provide essential services during the COVID-19 (coronavirus) pandemic. This contribution is part of a more than $1 million donation by Exelon Corporation and its family of companies nationwide towards relief organizations to support communities impacted by the spread of the coronavirus. To support communities impacted by the coronavirus, PECO is initially contributing $500,000 to United Way of Greater Philadelphia and Southern New Jersey's PHL COVID-19 Fund, as well as other non-profit partners in our service region to support their efforts to provide essential services during the COVID-19 (coronavirus) pandemic. This contribution is part of a more than $1 million donation by Exelon Corporation and its family of companies nationwide towards the relief efforts. Employee efforts to get involved can include donating to key charities ( like the United Way GPSNJ – COVID-19 Fund) and accessing the Exelon Matching Gifts, giving to an area foodbank, such as Philabundance, donating blood to the American Red Cross, virtual volunteering, or safely volunteering in your local community, following CDC guidelines. Please be sure to go on the Powering Communities site for additional information on ways to give. Please also see the COVID-19 Volunteering attachment.  

 

Work FAQs

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Confidential counseling services are available 24/7.

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